Payment and Refund for OOS
- Sale system works on first-enquire-first-serve basis.
- Payment needs to be made within 24 hours from which the e-invoice is sent out. Failure to pay within the stated period will result in the order being opened up to the next person in queue.
- Backorders needs to be paid before an order is made.
- In the event that a paid item is out of stock for current stocks/backorders, a full refund will be returned if no replacment item is selected.
Defective Item
- Paper Polly checks all items before mailing them out. However if a defect is found, please contact us immediately at mailto:paperpolly@hotmail.com.
- Defective item must be mailed back to us within 7 days from the day of purchase.
- Any defects reported after 7 days from day of purchase will be deemed null.
- The same item will be replaced for the defective item. In the event that the item is sold out, you may choose another item that is of the same value.
- NO REFUNDS WILL BE MADE for defective item.
- Please also note that while colours shown on pictures are adjusted to be as close to actual product as possible, monitor calibration may differ.
Poor Sizing/Wrong Item
- Customers will bear full responsibilities for poor sizing as the most accurate measurements are provided on the website.
- We will also not be responsible for the wrong item code quoted to us during your orders.
Lost Parcel
- Paper Polly will not be held responsible for lost parcels not sent via registered postage.
